FillZ Newsletter

August, 2011

Dear Sellers,

Before the next busy season hits us - dare we say "holidays" so soon? - we want to make sure that you're protected. If you're using the FillZ pricing system, whether automatic or manual, please be sure to set a minimum price. We recommend populating the cost field of each item, and adding a rule to your script that ensures your item never drops below its cost. A minimum price is important, especially when items are flying off the shelves. For more re-pricing options, click here and remember to contact our support team for assistance before November sneaks up on you!

We are thrilled to introduce to you the newest member of the FillZ Team. Cliff McCollum joins FillZ as our Software Engineering Manager. He brings a wealth of experience and talent to FillZ and is already putting it to great use leading our technical team.

Happy Selling!

Jessica

Updates

Amazon - You may have recently received an email from Amazon Services about your use of AIM (Amazon Inventory Management) and SOAP (Simple Object Access Protocol) and the upcoming migration to MWS (Amazon Marketplace Web Service). We want to let you know that there is nothing to be done on your end. FillZ is currently working on ensuring we (and therefore, you) meet Amazon's requirements for MWS. All changes are behind-the-scenes and will not affect the way you use your FillZ account. Questions? Just ask us.

Coming Soon

In the coming days, we'll be releasing support for Amazon.com's One and Two Day Shipping options on all media items flagged for Expedited Shipping, and Amazon.com's International Expedited Shipping option for all media items flagged for Expedited Shipping and International Shipping on Amazon.com. Keep your eyes on your Inbox for our official announcement complete with instructions on how to enable the new settings.

Love FillZ?

Let us know! We know there's a lot to consider when deciding on an inventory management system and a huge part of that decision depends on what other sellers have to say about their experience with a product. If you've had a great experience with FillZ and would like to share it with someone who is interested in using FillZ, please contact us. We'll set you up with an interested seller and if they sign up with FillZ we'll credit your account in the amount that the new client pays to FillZ after the first full month of chargeable services.

Going Mobile

In their continued effort to bring sellers and buyers together, AbeBooks has just launched their first ever mobile site. The AbeBooks Mobile Beta was launched on August 5th, 2011 and is optimized for use on mobile devices such as Smartphones. The Mobile site allows users to search for books, view book details, and add books to their AbeBooks Shopping Basket. The Mobile site functionality will be expanded in the future, including a fully optimized mobile checkout.

Don't sell your books on AbeBooks? Contact us for sign up details.

New Seller Corner

How do I contact CS?

FillZ Customer Support is available Monday through Friday, from 8am to 4pm, PT.

You can reach us by submitting a ticket via the Contact Us link at the bottom of any page in your FillZ account, or by emailing support@fillz.com.

We will respond to your email as soon as possible. We strive to reply to all e-mails within 24 hours on business days. During high volume seasons, it may take us a little longer.

For a faster resolution, check out our Informational Wiki. You might be able to find the answer to your question there.

CS Tip

Did you know....

That Amazon restores inventory count when an order is cancelled with the reason code "Buyer Cancelled"?

AbeBooks follows the same practice. FillZ will not automatically restore inventory count once an order has been retrieved, even if you've moved it to Cancelled status. You'll have to do so manually.

If you do not want inventory count restored after you've cancelled an order due to buyer cancellation, please remember to go to the marketplace to remove the item from your available listings.

Referral Program

FillZ rewards clients who refer our business to their friends and associates. Here's how it works:
1. You spread the word about FillZ.
2. A new client references your FillZ user name or store name at sign-up. **It is very important for the new seller to use either of these two identifiers.
3. We credit your account in the amount that the new client pays to FillZ after the first full month of chargeable services.

It's that easy!